FAQs
1. How long will it take to receive my order?
Our standard delivery time is 3–5 business days, depending on your location. You’ll receive a tracking number once your order has been dispatched.
2. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with your tracking number and a link to track your package in real time.
3. What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, and Shopify Payments for secure checkout.
4. Can I change or cancel my order after placing it?
We start processing orders quickly to ensure fast delivery.
If you need to make changes or cancel your order, please contact us within 12 hours of purchase at pasilostore@gmail.com.
After this period, we may not be able to modify or cancel the order.
5. What is your return policy?
We accept returns within 20 days of purchase for unused items in their original condition and packaging.
Please review our full [Return & Refund Policy] for more details.
7. Do you offer refunds or exchanges?
Yes! If your item arrives defective or damaged, we’re happy to replace it or issue a refund.
Simply contact us at pasilostore@gmail.com with your order details and a photo of the issue.
8. What if my package is delayed or lost?
While delays are rare, they can occasionally happen due to customs or carrier issues.
If your package hasn’t arrived within the estimated timeframe, please reach out to us, and we’ll help track or resolve the issue promptly.
9. Do you offer discounts or promotions?
Yes! We often run exclusive promotions and discounts for our subscribers.
Sign up for our newsletter to receive early access to sales and special offers.
10. How can I contact PASILO?
You can reach us anytime at:
📧 Email: pasilostore@gmail.com
We aim to respond to all inquiries within 24–48 hours.